The operations manager is planning to send all employees across the nine different stores to a two-day course on customer service.

1.The operations manager is planning to send all employees across the nine different stores to a two-day course on customer service. The aim is to develop a customer centric culture across the organisation as well as provide instruction on exactly how to interact successfully with customers.

How can the operations manager gather feedback to measure the effectiveness of the training at all four of Kirkpatrick’s levels to improve future learning programs? Describe some tools and techniques that could be used. 

2

Order the answer to view it

Assignment Solutions
Assignment Solutions

ORDER THIS OR A SIMILAR PAPER AND GET 20% DICOUNT ON YOUR FIRST THREE PAPERS WITH US. USE CODE GET2O ORDER NOW