ENG 315 SU Professional Commu

to complete this assignment, you will select one of the scenarios and write a professional e-mail message (in the form of Figure 5A on page 85 of BCOM) from one of the character’s perspectives as outlined in the scenario. The e-mail should be addressed to another character regarding the communication issue provided in the scenario.

While your message must take the form of an e-mail, you will submit it as a writing assignment in Word document format. Review the facts in the scenario you selected and keep these elements in mind as you compose your e-mail. Remember, the focus of this assignment is to address the communication issue as outlined in the scenario you selected. Use the names from the scenario in your To, From, Subject, and Signature areas.


  • Content:
    • Craft an e-mail message that summarizes all relevant facts of the scenario, requests a face-to-face meeting to discuss the relevant facts at a specific time, and uses language and tone appropriate for the recipient.
  • Format
    • Format your e-mail appropriately using the standard form, a descriptive subject line, a professional greeting/salutation, and a signature.

This course requires the use of Strayer Writing Standards. Please refer to the Templated Assignments Guidelines in the Strayer Writing Standards link in the left-hand menu of your course for assistance and information.

Review your work with the rubric/scoring guide before submitting your assignment.

Remember to run a spelling and grammar check on your document prior to submission. Check with your professor if you have any additional questions.

The specific course learning outcome associated with this assignment is:

  • Apply professional communication techniques to an e-mail message.

Scenario 1 Carlos, a sales manager for a commercial furniture distributor, has received complaints that Jason, one of the firm’s top-performing sales reps “has it too easy” and “should have to prove his loyalty by working harder.” In response to the complaints he received, Carlos sends a few brief texts to Jason, assigning him to a completely different account. Jason responds to the messages, requesting a meeting with Carlos to discuss the proposed change. Carlos responds with another text message that reads “Decision is final. Everyone needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick up your new files.” Moments later, Jason sends a text message to Malik, his regional manager and Carlos’s boss. It simply reads “We need to talk.” Think of this situation from the perspective of how Carlos handled the complaints he received about Jason. Was his decision to pull Jason from the top accounts appropriate? Was Jason’s text to Malik appropriate? Write your response from either Carlos or Jason’s perspective, addressing the situation professionally and courteously

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