conflict problem with a old friend

I’m studying for my Management class and don’t understand how to answer this. Can you help me study?

Think of a person with whom you have had a conflict with currently or in the past. Write a letter to this person, attempting to resolve the conflict. Use the concepts from the chapter to accomplish your objective. Be sure to address whether the conflict is functional or dysfunctional, what conflict resolution styles each of you has used, effective strategies you both should use for resolving the conflict and what ineffective strategies you both should avoid. one page


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